How
does it work
to order a new
prescription?
How
does it work
for refill orders?
Is
a prescription
required?
How
much medication
can I buy?
How
long will my
order take to
process?
What
can slow down
the process of
my order?
How
does the quality
of Canadian drugs
compare to those
in the U.S.?
Are
all drugs available?
Do
I have to pay
taxes or duties?
What
are your shipping
charges?
Will
you accept my
insurance?
Why
do the same drugs have
different names?
Why
are prescription
drugs in Canada
cheaper?
What
is the difference
between generic
drugs and brand
name drugs?
Are
all generic drugs
available for
me to purchase?
What
is your privacy
policy regarding
my personal information?
Q:
How does it work
to order a new
prescription?
A: To order your
medications from us, we will need a completed order
form completed with credit card information and signed
by you. We will also need a copy of your original prescription.
This can be faxed to us or mailed to us. For step-by-step
information on how to order for the first time, click
here
Back
to top
Q:
How does it work
for refill orders?
A: To
order refills,
click on login
and use your
name and password
to view your
account history.
Beside every
order is a refill
option. If you
do not have your
information online
with us, all
you need to do
is call us at
1-866-683-4226
(toll free).
Monday to Friday
9AM to 5 PM Pacific
Standard Time.
No other information
is needed unless
there has been
a change in your
address, health
condition, in
the strengths
or quantities
of the medications
you are taking,
or in the method
of payment. Once
a prescription
has expired,
it will be necessary
to provide a
copy of the new
prescription
issued by your
doctor.
Back
to top
Q:
Is a prescription
required?
A:
Yes.
Just like your
local pharmacy,
we require a
valid prescription
from your physician
licensed to practice
in your state
of residence.
The prescription
should be faxed
along with your
order form.
Back
to top
Q:
How much medication
can I buy?
A:
Due
to regulations
we are able to ship a maximum
of 3 months worth
of medication
for personal
use. If
your physician
writes a prescription
for more than
3 months supply,
then we can fill
those refills
as they come
due.
Back
to top
Q:
How long will
my order take
to process?
A:
Your first order with iCanRx.com
can take up to 3 weeks (15 working days) to process
once we have received your completed Order
Form and valid prescription. Allow up to 1
week for shipping. Refill orders may be processed sooner,
but please allow 3 weeks to ensure you receive your
medications when required.
Back
to top
Q:
What can slow
down the process
of my order?
A:
At
iCanRx.com, our
goal is to get
your medications
processed within
1 week, plus
shipping time.
Sometimes, this
process can be
slowed down slightly
if:
A) There
are delays
in receiving
a copy of
the prescription
from you
or your
doctor,
and we have
to contact
your doctor
or pharmacy
to get a
copy of
the prescription.
B) The Order
Form is
inaccurate
or incomplete.
Your order
will be
processed
faster if
you complete
and fax
the Patient
Information
Form as
soon as
possible.
Back
to top
Q:
How does the
quality of Canadian
drugs compare
to those in the
U.S.?
A:
The
Canadian government
has very strict
requirements
for the manufacturing
of drugs, which
meet or exceed
FDA drug safety
standards. Some
of the drugs
sold in Canada
are actually
manufactured
in the US and
are repackaged
for sale in Canada.
Generic medications
are all manufactured
in Canada under
the Canadian
Health authority'
(Health Canada)
stringent requirements.
Canada's health
system is known
to be among the
best in the world.
Back
to top
Q:
Are all drugs
available?
A:
Not
all drugs available
for purchase. For
instance, we
cannot
ship any narcotic
or controlled
substance. However,
iCanRx.com affiliate
pharmacy stores
carry the large
majority of medications,
more than 2500
different drugs.
Back
to top
Q:
Do I have to
pay taxes or duties?
A:
No.
Prescription medications
are tax and duty free.
Back
to top
Q:
What are your
shipping charges?
A:
Shipping
charges are $15.00
USD per package
(not per drug)
for prescription
items. All orders
are shipped Xpresspost™
which provides
full insurance
coverage and
tracking for
your order.
Back
to top
Q:
Will you accept
my insurance?
A:
You
will be given
a receipt so
that you can
file an insurance
claim with your insurance provider. Please check with your insurance provider prior to ordering to ensure your purchase will be covered.
Back
to top
Q:
Why do the same drugs
have different
names?
A:
These are trade
or brand names
registered by
the manufacturer.
Manufacturers
will often use
different trade
names in different
countries. However,
even though they
may look different
or have a different
trade name, the
medications will
have the same
active ingredients.
Back
to top
Q:
Why are prescription
drugs in Canada
cheaper?
A:
Canada
is known for
its quality health
care system and
Canadian drug
suppliers follow
the same high
standards and
regulations as
their American
counterparts.
The only difference
between American
and Canadian
drugs is the
price, which
is dramatically
less. So rest
assured that
when you order
Canadian pharmaceuticals
that they are
of the same quality
found in the
US.
Drug
prices are
cheaper
in Canada
because:
- Canada
operates
a social
health
care
system
therefore
the
Canadian
Government
purchases
large
quantities
of
prescription
drugs
from
the
pharmaceutical
industry
around
the
world.
- The
Canadian
Government
sets
price
ceilings
on
prescription
drug
prices.
-
The
Canadian
dollar
historically
trades
at
30-35%
less
than
the
U.S.
dollar.
Back
to top
Q:
What is the difference
between generic
drugs and brand
name drugs?
A:
A
generic drug
is a medication
for which the
manufacturer's
patent protection
has lapsed. As
a result of this,
other manufacturers
are allowed to
produce and sell
the exact medication
at a lower more
competitive price.
The generic drug
is exactly the
same medication
as the original
brand name drug,
simply manufactured
by another company.
Due to strict
regulations on
the generic drug
industry, these
drugs must provide
the same therapeutic
effect as the
brand name drug.
Back
to top
Q:
Are all generic
drugs available
for me to purchase?
A:
No.
Because of differences
in the patent
laws between
the U.S. and
Canada, generic
versions of certain
U.S. brand name
drugs that are
produced in Canada
are not available
in the US.
Back
to top
Q:
What is your
privacy policy
regarding my
personal information?
A:
iCanRx.com and its affiliated
Canadian pharmacy maintain the highest professional
standards regarding the confidentiality of patient information.To
access our full privacy policy, click
here
Back
to top
|
